Invoice payment
At ONYX Cookware, we offer payment via Klarna when this payment method is available at checkout.
When you choose invoice payment through Klarna, you can complete your purchase and pay later in accordance with Klarna's payment terms.
You will receive payment details directly from Klarna, including information about the payment deadline and any fees. Payment is managed by Klarna, and you can view your invoices and payments via the Klarna app or Klarna's website.
The availability of invoice payment depends on Klarna's approval. The applicable payment terms are provided before you complete your purchase.
Delivery and expected delivery time
The expected delivery time for in-stock items is normally 1-3 working days in Denmark, unless otherwise stated on the product page or at checkout.
For pre-orders or items with longer delivery times, the expected delivery time is stated separately on the website.
If your order contains multiple products with different delivery times, the delivery time may depend on the item with the longest delivery time.
In the event of any delays, we endeavour to inform you as soon as possible.
Returns and return address
At ONYX Cookware, we offer a 100-day satisfaction guarantee from the day you receive your order.
If you wish to return a product, please contact our customer service team before sending the item back. We will help you with the returns process and send you a return label.
Return address:
Onyx Cookware ApS
Juliesmindevej 12
4180 Sorø
Denmark
Please note that we do not accept return parcels sent to parcel shops or other collection points.
## Contact details
If you have any questions about your order, payment, delivery or returns, please feel free to contact our customer service team.
**Company:** Onyx Cookware ApS
**Email:** service@onyxcookware.dk
**Telephone:** +45 71 99 01 41
**Address:** Juliesmindevej 12, 4180 Sorø, Denmark
**CVR no.:** DK35140700
At Onyx Cookware, we want you to be satisfied with your purchase. We know that it sometimes takes time to find out whether a product suits your needs and your everyday life.
That is why we offer a 100-day satisfaction guarantee, so you can try your new kitchen products at home.
If you have changed your mind about your purchase or wish to use our satisfaction guarantee, you can easily create your return via our returns portal.
Here you will be guided through the necessary steps so that you can get started with your return.
We recommend that you read our return terms and conditions before sending your items back. Here you will find information about the terms that apply to your return.
If you have any questions or need help along the way, you are always welcome to contact our customer service.
Returns Portal
Click the button below to go to our returns portal, where you can register your return or use our 100-day satisfaction guarantee.
Would you like to cancel your order?
If your order has not yet been shipped, you can request to cancel your purchase using the button below. We will process your request as quickly as possible and confirm the cancellation, provided that the order has not already been shipped.
If your order has already been shipped
If your order has already been shipped, you can cancel the purchase by refusing delivery of the package or by failing to pick it up at the pickup point.
The package will then automatically be returned to our warehouse.
Once we have received and registered the return shipment, we will process your refund as quickly as possible, and the amount will be credited back to the payment method used at the time of purchase.
Do you have any questions?
If you would like help with your return, have questions about our return process or the cancellation of your purchase, you are always welcome to contact our customer service.
We are always ready to help you!
